ATM ISSUES GUIDES

Guide To ATM Monitoring

Summary: This Guide is intended to help ATM deployers understand the changing and more complex environment of ATM monitoring in a Windows environment. Issues covered include:

• how the monitoring problem has changed with the move to Windows
• how to adopt an intelligent approach to ATM monitoring through deploying a specialised agent
• how to improve business intelligence from your ATM network through advanced ATM monitoring

Windows Migration in the Middle East

Summary: This guide is intended to help ATM deployers in the Middle East who are facing the move to use Windows as the operating system in their ATM network. The guide explains many of the issues to expect, implementation of regulatory initiatives including EMV and calls on lessons learned from early adopters in Europe and the US.

The Impact of the Payment Services Directive (PSD) on European ATM Deployers

Summary: The PSD legislation is a crucial milestone in paving the way for the implementation of the Single Euro Payments Area (SEPA), which aims to achieve integrated payment infrastructures and products for all Euro credit transfers, direct debits and debit card transactions.

This guide will enlighten the reader on the significant impact of the PSD on European ATM deployers. The guide seeks to navigate through the implications of both the PSD and SEPA on the ATM, highlighting the vital need to rationalise and innovate this channel - banks' most important customer touchpoint. This includes addressing the potential challenges that banks must address now in order to be prepared for the future, harmonised European banking environment.

Guide to Windows Migration in the US

Summary: This guide is focused on helping ATM deployers in the US who are facing the move to use Windows as the operating system in their ATM network. The guide explains many of the issues to expect, potential pitfalls, and calls on lessons learned from early adopters in the US as well as in Europe.

Guide to Best Practice in Outsourcing ATM Testing

Summary: Banks are under increasing pressure to reduce costs and improve quality in their ATM operations. With the current financial climate, outsourcing of non-core activities is back on the agenda, and many put testing of their ATM networks into this category.

This guide highlights the do's and don'ts of outsourcing ATM testing. Written with input from leading banks in the US and the UK who have already embarked on outsourcing test functionality, the guide shows how to get the most out of test outsourcing relationships and give these initiatives the best chance of success.

Guide to Best Practice in ATM Testing

Summary: The increasingly complex technology behind ATM systems, coupled with a renewed focus on reducing ATM downtime is forcing many financial institutions to rethink the way they test their ATM systems.

Through working with Tier 1 banks across the globe, Level Four has defined Best Practice in ATM Testing and has published this guide to highlight how to achieve this. The guide highlights the key principles of achieving best practice, as well as the top ten actions for banks looking to rethink/improve their testing strategies and operations.